Apex Specials

Steward Heating & Air Conditioning treated me so well, I’ve since sent them 3 additional customers. I can’t think of any other big ticket item that I can say that about.

It started around Thanksgiving 2007, there had been a warm streak and I wanted to run the AC for a while before going to bed to cool off the house… you guessed it, no cold air.

Our first reaction was to go to Home Depot and talk to the Trane dealer there, but after we filled out the paperwork, nobody ever returned our call. Then we called 2 local HVAC companies. To tell you the truth I don’t even remember who the other one was.

The other guys told us we needed all sorts of stuff that was going to run us over $3,000!

I emailed from their website form and just a few minutes later had a response from  Chris Thorne who was their V.P. / C.O.O., which was totally unexpected and pretty darn awesome.

Over the next hour or so I gave him a rough idea of our square footage and what type of unit we had outside that had stopped working and he gave me a ballpark quote via email. No pressure. No “we’ll have to send a guy out and charge you but you’ll get it back if you use us” BS. Just a rough estimate of $1,800.

I told him that as soon as our tax refund showed up I’d give them a call.

A couple months later when I called him back to schedule the work, he told me that one of their vendors had dropped their price, and that I should switch to that brand because they also were the only ones offering a 10 year warranty instead of the industry average 5. So now I was getting a better unit for about $100 less.

They sent out a tech who swapped out the broken one for the new a day or two later. The whole process was pretty quick, about an hour.

The next rough spot was trying to register the warranty. My wife was having trouble doing it through their website because our numbers weren’t working. She called Stewarts and spoke to Angela who then took care of everything for us.

I can’t say enough for the level of service the guys at Stewarts provided. It’s the kind of service you read about but rarely find.

You can find Stewarts Heating & Air Conditioning at 2430 Reliance Ave. in Apex. Their phone number is: 362-0387